Refund Policy

Thank you for choosing ProfileHope. We aim to deliver high‑quality influencer-based promotional services. This Refund Policy explains the conditions under which refunds may or may not be granted.

1. General Refund Policy

ProfileHope operates on a one-time payment model for each service purchased. Since our services involve coordination with real influencers, partners, and manual campaign execution, all sales are generally considered final.

However, we do offer limited refunds under specific conditions outlined below.

2. Eligible Refund Situations

A refund may be issued if:

The service has not been started, and no influencer or partner has begun any work.
The purchased service cannot be delivered due to internal limitations or influencer unavailability.
There is a clear billing error, such as duplicate payments.

All eligible refunds will be processed to the original payment method.

3. Non-Refundable Situations

We do not offer refunds in the following cases:

You change your mind after the service has started.
Influencer promotion is completed but results do not match personal expectations.
Delays caused by your unresponsiveness or lack of communication.
Providing incorrect, private, banned, or inaccessible social media links or credentials.
Any situation where the service was delivered as described.

Our services involve real human work and influencer time, which cannot be reversed, therefore refunds are limited.

4. Campaign Delivery & Expectations

Influencer-based results vary depending on:

Niche
Content quality
Audience relevance
External platform factors

We cannot guarantee specific numbers of followers, views, or engagement. Purchasing our service means you understand these natural variances.

5. Service Cancellation

You may request a cancellation only if work has not yet begun. Once an influencer has accepted or started your campaign, cancellation is no longer possible.

6. Refund Request Process

To request a refund, contact us at:

Email: support@profilehope.com

Please include:

Order ID
Service purchased
Reason for the request

Our team will review your case and provide a response within 3–5 business days.

7. Chargebacks & Disputes

Initiating a chargeback without contacting us first may result in:

Permanent ban from our services
Legal or administrative action (if applicable)

We encourage open communication—most issues are resolved quickly.

8. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted here with a revised "Last Updated" date.

If you have any questions regarding this policy, feel free to reach out: